FAQs

GENERAL INFORMATION

Where's your storefront? How did you decide on a name for the gallery?

We're an online art gallery based in Raleigh, North Carolina, and we also open a pop-up shop at various locations throughout the year. We offer a creative space that connects artists with people who want to learn about and acquire their work. Our gallery name is derived from the song Follow the Drinking Gourd and is a tribute to our ancestry.   

Do the paintings come framed or need to be framed?

Some of our artwork is framed, however, the majority of our pieces are unframed. This enables our clients to select frames that best suit their design sense, or to display the artwork unframed if preferred. We offer paintings on canvases with painting continuing onto the edges. The edges of canvas paintings are commonly 1/2″ deep. We also offer paintings on acid-free cold press watercolor paper. If you need specific details about a painting, please contact us at dggartinfo@gmail.com.

Are the paintings on the website the only originals available?

Yes, we offer original handmade artwork that is one of a kind.

Does the image on your site accurately represent what I will be sent?

We strive for image accuracy. However, in some instances, the visual representation may be approximate depending on your screen resolution and brightness. 

Where can I go to see your artwork in person?

Check our Events page for information about any upcoming shows, pop-up shops and exhibitions. 

Can I purchase prints?

We do not currently offer giclée prints.

Do you only sell paintings?

We're really creative folks, so in addition to paintings, we also sell other items like greeting cards, wearable art, ornaments, and books. 

SHIPPING AND PAYMENTS

What forms of payment do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay, Google Pay, PayPal, JCB, and Shopifypay. 

Is shipping included in the prices displayed?

We offer free shipping on all orders. Paintings ship out within 5 to 7 days once payment has been received in full.  

Can you ship to a P.O. Box?

Yes, we can deliver packages 11" x 14" and smaller paintings to a P.O. box. Larger pieces of artwork must be shipped to a street address.

How do I track my order?

As soon as your art ships, we'll send you a confirmation email message that includes a tracking number.

Do you ship internationally?

Yes. Please note, that depending upon the destination, it may take 2 to 4 weeks for the artwork to arrive. 

GIFT CARDS

Are gift cards available for purchase?

Yes, gift cards may be purchased in any amounts. Please contact us at dggartinfo@gmail.com and we will work with you to create the perfect gift card.  

COMMISSIONS

Do you accept commissions?

Yes, some of our artists do accept commissions. Please contact us at dggartinfo@gmail.com for more information. 

RETURNS AND DAMAGED ARTWORK

Do you accept returns?

We want you to be 100% satisfied with your purchase. If you're not, please contact us at 919-627-4994 or e-mail us at dggartinfo@gmail.com and we will make things right. 

What should I do if I receive a damaged piece of art?

We take great care with the packaging of artwork, so it is rare for a piece to arrive damaged. However, if you do receive a piece of artwork that is damaged, please give us a call at 919-627-4994 or e-mail us at dggartinfo@gmail.com within 48 hours of receipt. Please save the box and all packaging material; we need these items in order to process the claim.

BUSINESS CLIENTS

Is it possible to purchase artwork for an office? 

Absolutely. We would love the opportunity to help you curate a collection of artwork for your company location. You may buy the artwork. Or, if you would prefer to lease paintings instead, we can make those arrangements. Please e-mail us at dggartinfo@gmail.com for more information. 

DESIGN AND TRADE PROFESSIONALS

Can you provide artwork to architects, interior designers, or set designers?

If you need artwork for a project, we want to help. Please e-mail us at dggartinfo@gmail.com so we can work together.    

 

 

CONTACT US

How do I contact Drinking Gourd Gallery?

Email: dggartinfo@gmail.com

Telephone: 919-627-4994 Office hours: Monday through Friday 9 AM EST to 5 PM EST.

Thank you for visiting Drinking Gourd Gallery. We appreciate your business!